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Need help ?
If you have an issue or question that requires immediate assistance, you can call us at 610-220-8675.
If we aren’t available, send us an email and we will get back to you within 2 business days!
Shipping
How and when will my order ship?
All products are shipped from our store via FedEx. Orders are shipped within 24-48 hours of the order date and you will receive a tracking number once your item has shipped.
What do I do if my package is lost?
We are not responsible for lost or stolen packages while in transit. All FedEx tracking inquiries should be directed to the carrier's customer service.
Do you ship to Canada?
Unfortunately, no. We hope to in the future!
What if my order says it was delivered by the shipping carrier, but I haven't received it yet?
When packages appear to be missing, it is usually one of the following situations:
The package may have been delivered to a neighbor's home.
The package has been delivered to a different spot than normal on your property.
The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!
Returns
What is your return policy?
Returns and Exchanges are accepted up to 14 days after the date of delivery.
Returns and Exchanges of Sale items up to 49% must be made within 7 days of purchase. Full refund given with receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on final sale items or gift cards.
How do I return an item?
To start a return, click HERE.
How long does it take for refunds to be processed?
Refunds are processed within 7 days of receiving your package. How long the refund will take to show back as credit on your bank statement varies depending on who you bank with (typically 5-7 business days).
Orders
If I placed an order to be shipped, can I switch to pickup?
No, once an order is placed the method of delivery cannot be changed. We appreciate your understanding as we want to ensure all orders stay organized and shipped in a timely manner.
Can I change to add to my order once I've placed it?
Once an order is placed, we are unfortunately unable to alter it. The best thing to do is to immediately contact us and request that your order be canceled. You can then place a new order with the correct sizing or added items.